Terms + conditions

Our terms and conditions

Please read these terms and conditions carefully as they set out AIRONIC Limited's contract with you

1.    Where costs and specifications have been based on a visual inspection of the site, AIRONIC Limited will not accept responsibility for changes found to be necessary if actual conditions vary from those expected based on the visual inspection. We will bring any required changes to your attention. 

2.    The estimated price, the start date and the likely duration of our work will be agreed through the office before the work commences. Our prices may be subject to change where our suppliers alter their prices after an estimate is issued. The issue of an estimate does not imply that we are bound to carry out the work and we reserve the right to decline to carry out the work estimated.

3.    The estimate of start date and duration of work are our best estimates, and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to factors outside our control such as adverse weather conditions, supplier delivery delays, and delays by other trades working on site.

4.    We will carry out the work during normal office hours. Where it is necessary to work outside normal office hours, we will inform you.

5.    Where a situation arises, which is not specifically covered in these terms and conditions, normal industry practice will apply, and we will use reasonable efforts to inform you of the action we propose to take.

Access and making good

6.    Depending on the type of finish required (i.e; concealed pipes) we may need to take up carpets, floor coverings, and floorboards. We will try to give you reasonable notice of where such access is necessary in order for you to arrange this. Where the need for access to specific areas becomes apparent during our work, we will attempt to contact you to discuss with you how you would like to facilitate this. Our engineers will make reasonable attempts to gain access and return floors and floor coverings to their original state, but where this is not possible it is your responsibility to arrange this.

7.    Although we make all reasonable efforts to minimise marking and damage to decor when working on your premises, where decoration, including plastering and carpentry are affected by our work, AIRONIC Limited will not accept responsibility for redecoration. 

Quality standard

8.    We will attempt to fit all new installations to the manufacturer's standards and to industry best practice standards unless this is not possible because of physical constraints or your preferences as to the way we conduct the work.  All work will be conducted to F-GAS regulations.

9.    Both AIRONIC Limited and its individual employees have obligations under Health and Safety law, and under our registrations with F-GAS. This means that if we become aware of a dangerous or a potentially environmentally hazardous installation, we are obliged to inform you and record this for the purpose of DEFRA audits. These are legal obligations with serious penalties for us if we do not comply. We cannot be held liable for the consequences of complying with these obligations.

10.    In certain circumstances we use sub-contractors to undertake work. Where they directly contract with you to conduct the work the responsibility for making sure they conduct their work properly and on time remains with you. Where they contract with us, we have this responsibility.

11.    There are regulations regarding where outdoor units can be sited (i.e; distance from boundary lines/windows), we will advise you on these during the design phase. 

Additional works

12.    There will be additional charges for any variations or additions to the work which you request, or which we find to be necessary whilst we are doing the work, which could not reasonably have been foreseen when we gave the original estimate for the work.

13.    Our price does not include the cost of removal of dangerous waste materials, such as asbestos, which we only become aware of once the work has commenced. Any such work would be at an extra cost which we would agree with you prior to removal.

14.    Where we repair or replace parts of your system, we cannot be held liable for the cost of replacing or repairing other parts of the system which subsequently develop faults.

Payment terms

15.    Unless otherwise indicated in writing, payment is due 5 days from the date of invoice. Late fees may occur if not paid in time.

16.    You shall not become the owner of the goods installed until you have made payment in full.

Liability

17.    To the extent permitted by law, AIRONIC Limited shall not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however it arises. AIRONIC Limited's liability to you arising out of or in connection with these terms and conditions shall not exceed the amount invoiced to you by AIRONIC Limited or £100,000, whichever is the lower.

18.    Nothing in these terms and conditions is intended to limit or exclude any rights you have which may not be excluded by law, nor in any way to exclude or limit our liability to you for fraud or for death or personal injury resulting from our negligence.

Your data

19.    We hold all information about you in accordance with data protection legislation. We will not pass this information or sell it to others. Except in the case of the sale of all or part of our business. We use this data for internal administration purposes. We may use your information to write to you about our services. If you would prefer us not to write to you about our services, please let us know.

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20.    AIRONIC Limited will not be liable for any delay in carrying out work if this delay is caused by circumstances beyond AIRONIC Limited's reasonable control.

21.    If the whole or part of any provision of these terms and conditions is proved to be illegal or unenforceable, the other provisions and the remainder of the provision in question shall remain in full force and effect.

22.    These terms and conditions shall be subject to English law and all disputes in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.